MART COMMENT: Two points to note. First, Proceco requires that the failed part(s) be returned to Proceco for inspection before the replacement parts will be shipped. Consider the out-of-
service downtime as the owner waits for the repair parts. At the least, a customer can expect a week of downtime … and several weeks at a minimum if the Proceco is installed in any country other than Canada. The second point is that the Proceco warranty is limited to replacing failed parts and offers no technical assistance or support in the event of a warranty failure.
MART WARRANTY: To ensure the maximum uptime of a Power Washer in the event of a failure, MART Service Technicians troubleshoot the problem with the owner, usually over the phone and by referencing the MART Operating Manual. When the cause of the failure is decided, MART sends the needed replacement parts immediately via Next Day Air or other expedited means. MART sets up a billing that is credited when the defective parts are returned. If the parts failure is due to abuse, then the customer is charged for the parts and freight. Otherwise MART pays all costs, including transportation. Furthermore, if the failure is of a nature that it cannot be repaired by the customer, then MART, within 48 hours and at its own expense, will send a Factory Technician to the installation site and make the repair.
Review the MART Operating Manual here.
Review the MART Warranty here.